Resume
Experience
2018-Present
TEAM SHIFT LEAD
Starbucks Coffee
Greensboro, NC
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Recognized by management for outstanding performance as “Partner of the Quarter”
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Influenced team members to achieve greater efficiency through development and training during peak demand
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Established genuine interpersonal connection with patrons
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Sustained calm demeanor while effectively leading team during highest volume events
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Improved customer retention by resolving concerns through engaging in active listening and empathy with customer concerns.
JAN - APR 2023
PAID MEDIA MARKETING SPECIALIST
ASU Global Tech Experience
Arizona State University
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Created a brand’s Shopify store and social media outreach growth plan
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Developed a keyword strategy and implemented corresponding meta tags to drive online engagement
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Defined a paid social campaign strategy, including setting a campaign structure, defining objective, KPI and cost-efficiency metrics
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Mapped out A/B tests to optimize conversion rate of leads to customer interactions
Education
Fall '19 - Spring '24
ARIZONA STATE UNIVERSITY
BA in Communications & Organizational Leadership
Minor in Business
Phoenix, AZ
As part of the Starbucks College Achievement Program, I was able to attend ASU Online and achieve my undergraduate degree in Communications and Organizational Leadership. After this experience, I feel more adept in achieving my goal to work in the music industry and connect my skills to those who align with my vision.
Professional skillset
Adept at communication within differing cultural and business environments
Versed in Google Ads, Meta Ads, SEO + Keyword Research to enhance marketing efficiency
Trained leader of diverse and dynamic teams/high pressure environments
Capable in Ableton, Audacity, and Clipchamp for college and personal projects
Languages
Spanish (native)
English (proficient)